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Delivery & Returns

Our standard delivery charge for Mainland U.K. is £2.75 for orders up to the value of £15.00 and £5.95 for orders up to the value of £64.99 and free of charge for orders with a value of over £65 (excluding furniture).

Our delivery charges for furniture are £15.00, £18.00 or £46.00 depending on the item and the charge for each item is clearly stated for each product.

Our delivery charge for U.K. offshore and Ireland is £20.00 for all orders (excluding furniture).

We can quote to ship internationally if the order is placed by telephone 01568 611124 or email sales@bettytwyford.com

We aim to despatch goods within 7 days of your order where items are currently in stock. If you wish to check stock availability don’t hesitate to call us on 01568 611124 or email sales@bettytwyford.com and we will be happy to advise you.
On the occasion that items are out of stock we will call you back and advise on an expected delivery date or recommend alternative in stock products.

BETTY TWYFORD PRODUCT RETURNS POLICY

We always aim to provide our customers with excellent products and customer service. However, if you are not fully satisfied with your purchase and wish to return any item please inform us by email on sales@bettytwyford.com within 7 working days after you have received your order.

If an item is faulty please contact us by email or telephone 01568 611124 within 48 hours.

When returning products please complete the Product Returns Form, enclosed with your order stating the reason for return and whether a replacement, exchange, credit note or refund is required.  In the case of faulty goods we reserve the right to replace them.

Returned items should be unused and arrive in their original packaging and we suggest that you obtain proof of posting as we are unable to process any returns not received.

*Please note that post and packaging costs cannot be refunded except in the case of faulty goods.